Awful experience. I was in this morning and once I got home I realised that the cut was squint and messy. My sister and I went in to ask for a refund and calmly explained why I was unhappy with it. The manager was unbelievably rude and aggressive. She claimed that there was nothing wrong with it and kept telling me to sit back down, accusing me of not letting her check it which was completely not the case. She then told me that she would fix it, which in its self tells me that she must have seen it was not satisfactory, and asked whats wrong with you? when I said that I didnt want her to touch it, this is due to the fact that I wouldnt trust someone with the attitude that she had displayed to cut it. She spoke with an aggressive, raised voice, which was completely uncalled for, constantly pointing her finger at me and when I asked her to stop this she told me youre not even a nice person. By the point where she was telling me that she had never had a wee girl act like this I was in tears in utter shock that a professional would speak to me like this. I eventually got my money back at least but this experience was appalling and a completely unnecessary reaction to someone not being happy with their haircut.
My sister has just been in and got a squint hair cut. I went with her to ask to get a refund and the lady shouted at her making statements such as whats wrong with you? and pointing her finger at both of us telling us to sit down in front of other customers. My sister was in tears and she continued shouting until she eventually gave a refund. Horribly embarrassing experience and terrible customer service.
Great salon warm and friendly been going here for years
Always 1st class treatment from all the girls, great place to be pampered & chill out, never felt so comfortable going to have my hair done Would highly recommend to anyone looking for a new hairdressers
Sally Anne is so talented. All the girls are great. Such a relaxing salon to sit and get pampered in
The Hair Krew is a UK Hair Care based in Kilmarnock, Scotland. The Hair Krew is located at 6 Cheapside St, Kilmarnock KA1 1HX, UK.
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